This policy is a part of our Terms of Use. By opening an meetmarket.eu shop, you’re agreeing to this policy and our Terms of Use.

Sellers are responsible for shipping their sold items to buyers. If you’re using a shipping or fulfillment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive the item(s) they purchased from your shop.

By selling on meetmarket.eu, you agree to:

A. Provide an accurate “ships from” address.
B. Specify your shipping costs and processing times in your listings.
C. Ship items promptly after they are sold. Prompt shipping means that you ship each item within 10 days of purchase, unless you specify otherwise in your processing time or agree to a different shipping period with the buyer through Conversations.
D. Comply with all local and international shipping and customs regulations. Shipping and customs regulations can be tough to read, so check out this article on  shipping to buyers in the European Union.

Each EU Member state has adopted its own unique national laws incorporating the directive. Failure to comply with these regulations can invalidate a sale and possibly even violate the law.

Buyers residing in countries that are subject to these regulations have the right to return an item within 14 days of receiving the item. Sellers affected by the regulations must clearly inform buyers residing in these countries about their right to return an item before the buyer makes a purchase (such as in the listing or the seller’s shop policies). Failure to do so will extend the withdrawal period by an additional year, meaning that buyers will have a period of one year and 14 fourteen days in which to return the item.

This right does not extend to custom-made products and certain perishable goods, unless otherwise specified by the seller. Digital content, including artwork and patterns, may not be eligible for return. Rules governing digital content vary by EU member country.

If a buyer exercises their right to return an item, a seller must reimburse all payments, including the original shipping charges, received from the buyer. If a seller has not received returned goods from a buyer, the seller may withhold such reimbursement provided that reimbursement occurs within 14 days of receipt of the returned goods. The buyer is responsible for paying return shipping costs unless the seller has agreed to bear those costs. If a seller has not agreed to bear return costs and the item cannot, due to its nature, be returned by post, an estimate of the return costs should be included in the information provided to the buyer relating to cancellation and return.

Sellers must also provide buyers with a model withdrawal form (in other words, a cancellation form) that they can- but are not obliged to- use if they wish to return a product.

E. Shipping to the wrong address is likely to result in a non-delivery case, so make sure to ship to the address listed on meetmarket.eu or meetmarket.eu Studio.

F. Mark the order as shipped when you ship it, remember that you may only mark an order as shipped after you actually have shipped it. When you mark an order as shipped, the buyer will receive a notification and expect their items.

G. Charge an appropriate amount for shipping. Calculate shipping to have shipping costs calculated automatically.

By entering tracking information on meetmarket.eu, you’re giving us permission to collect and share the tracking information received from your chosen shipping carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of shipping. Valid proof of shipping must show that the item actually was shipped and that it was sent to the address provided on meetmarket.eu or meetmarket.eu Studio. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about meetmarket.eu’s case system.