This policy is a part of our Terms of Use. By opening an shop, you’re agreeing to this policy and our Terms of Use.

1. If you sell handmade items, you agree that:

All handmade items are made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
You accurately describe every person involved in the making of an item in your shop in your About section.
You are using your own photographs — not stock photos, artistic renderings, or photos used by other sellers or sites.


Be transparent about where and how your craft supplies were made and where your materials come from. You can disclose whether your items are handmade or vintage, or have social or environmental attributes, such as organic or recycled. You can also select the location of manufacture. Learn more here.


Reselling is not allowed on Reselling refers to listing an item as handmade when you were not involved in designing or making that item. may remove any listings that violate our policies. Note that listing fees are non-refundable. may also suspend or terminate your account for any violations.

3. Representing Yourself, Your Shop, and Your Listings means that you honestly and accurately represent yourself, your items, and your business. You agree that you will provide honest, accurate information in your vendor page  presentation.
Accurately represent your items in listings and listing photos. If you are selling craft supplies, accurately disclose whether they are handmade, vintage, or commercial (not handmade or vintage), and whether they are organic or recycled, as well as the location of manufacture.
Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report it to Not create duplicate shops. Not coordinate pricing with other sellers.


Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on Examples of interference include:

Contacting another member via Conversations to warn them away from a particular member, shop, or item; Posting in public areas to demonstrate or discuss a dispute with another member;
Purchasing from a seller for the sole purpose of leaving a negative review;
Maliciously clicking on a competitor’s Promoted Listings ads in order to drain that member’s advertising budget, also known as “click fraud.”

Any use of Conversations to harass other members is strictly prohibited. Similarly, Conversations may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a Convo that violates this policy, please let us know right away.
Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process and complying with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use user information. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to users you interact with and compatible with this policy and’s Terms of Use.

For more information, please see our Privacy Policy.

5. Creating and Uploading Content

As a member of, you have the opportunity to create and upload a variety of content. In order to keep our community safe and respectful, you agree that you will not upload content that is:

Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
Obscene or vulgar;
In violation of someone else’s privacy or intellectual property rights; or
False, deceptive, or misleading.

6. Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on Buyers can leave a review, including a one to five star rating and a photograph of their purchase reviews and your response to reviews may not:

Contain private information;
Contain obscene, racist, or harassing language or imagery;
Violate our Anti-Discrimination Policy;
Contain prohibited medical drug claims;
Contain advertising or spam;
Be about things outside the seller’s control, such as a shipping carrier, or a third party; or
Undermine the integrity of the Reviews system.


Extortion is not allowed on Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review. For more information, please see this Help article.

Shilling is strictly prohibited on Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.

By selling on, you agree to:

Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country. These requirements are detailed in our Shipping Policy.
Respond to Conversations in a timely manner.
Honor the commitments you make in your shop policies.
Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, our Dispute Resolution team can help through our case system.

8. Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.
Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods.

If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

You may cancel a transaction under the following circumstances:

The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
You have decided to refuse service to the buyer and are complying with our Anti-Discrimination Policy. If the buyer has already paid, you must also issue a full refund, including shipping.
The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item. (Refunding shipping is optional, unless the buyer paid with Payments, in which case you’ll need to refund in full.)
Both you and the buyer agreed that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item. (Refunding shipping is optional, unless the buyer paid with Payments, in which case you will need to refund in full.)’s Case System

We ask buyers to contact a seller directly and attempt to resolve any outstanding issues before opening a case on For this reason, it is important that you fill out your shop policies and regularly respond to Conversations from your buyers.

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within seven days or the time frame noted by in the case. reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

Complaints can be filed in the following circumstances:


A non-delivery occurs when a buyer places an order and submits payment, but does not receive the item. The following are examples of non-delivery cases:

An item was never sent.
An item was not sent to the address provided on
There is no proof that the item was shipped to the buyer’s address.

Not as Described

An item is not as described if it is materially different from your listing description or your photos. The following are examples of not as described cases:

The item received is a different color, model, version, or size than is shown in the photo or described in the listing.
The item has a different design or material.
The item was advertised as authentic but is not authentic.
You failed to disclose the fact that an item is damaged or is missing parts.
A buyer purchased three items but only received two.
The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

The item(s) were ordered for a specific date or event.
The item(s) are rendered useless after that date.
The seller did not ship the item(s) according to their processing time or the date agreed upon in Conversations.

For more information on how to resolve a case, please see this Help article. If determines that an item is not as described, you will be required to refund the original shipping and return shipping, in addition to the cost of the item.

Ineligible Transactions

Some disputes don’t qualify for’s case system. These include:

Items that have been purchased in person.
Intangible items, services, or prohibited items.
Transactions where payment is not made through Payments or PayPal.
Items that are returned without a return agreement.
Items that have been altered, used, worn, or washed after receiving them.
Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.
Items that are received after the agreed-upon delivery date due to shipping delays.
Cost of shipping disputes.

When a dispute is ineligible for our case system, we encourage both parties to work together to come to an amicable solution.